Systerra ERP
These Terms of Service (“Terms”) constitute a legally binding agreement between Systerra (“we,” “us,” or “our”) and the merchant or business entity installing or using the Systerra Shopify Connector (the “App”) (“you” or “Merchant”).
By installing the App through the Shopify App Store or any other channel, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not install or use the App.
To use the App, you must:
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.
The App is a middleware connector that synchronizes data between your Shopify store and your Systerra ERP account. Specifically, the App:
The App is a connector only and is not a replacement for Shopify or the Systerra ERP platform. Features, capabilities, and uptime of both platforms are governed by their respective terms and are outside our control.
You are responsible for:
You are the data controller.
You determine the purposes and means of processing your customers' personal data.
We are the data processor.
We process personal data only as necessary to provide the integration service, strictly on your behalf and in accordance with your instructions.
No third-party sharing.
We will not process your customers' personal data for our own purposes or share it with third parties except as required to operate the service or as required by law.
By installing the App, you authorize us to process data on your behalf as described above. Full details are set out in our Privacy Policy, which forms part of these Terms.
You agree not to:
Violation of this section may result in immediate suspension or termination of your access without notice.
The Shopify Connector is currently provided free of charge. Access to the Systerra ERP platform itself is subject to separate subscription pricing. We reserve the right to introduce fees for the Connector in the future with at least 30 days' written notice to the email address associated with your Systerra account.
THE APP IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that the App will be uninterrupted, error-free, or that sync operations will complete without delay. We may perform maintenance at any time, with or without prior notice.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SYSTERRA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, INVENTORY DISCREPANCIES, ORDER FULFILLMENT ERRORS, OR BUSINESS INTERRUPTION.
Our total cumulative liability shall not exceed the greater of (a) the amount you paid to Systerra in the three months preceding the claim, or (b) EGP 100.
You agree to indemnify, defend, and hold harmless Systerra and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses arising out of or relating to:
The App, including its code, design, and underlying technology, remains the exclusive property of Systerra. You receive only a limited, non-exclusive, non-transferable, revocable license to use the App for its intended purpose. Your store data (products, orders, and customer records) remains your property. We claim no ownership over your data.
By you:
You may terminate these Terms at any time by uninstalling the App from your Shopify store. Uninstallation triggers our data deletion process as described in our Privacy Policy.
By us:
We may suspend or terminate your access immediately and without notice if you violate these Terms, engage in fraudulent or illegal activity, or if required by law or by Shopify. We may also terminate the App entirely with 30 days' notice.
Upon termination for any reason, your license to use the App ceases immediately. Sections 8, 9, 10, 11, and 14 survive termination.
We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of the App after the effective date constitutes your acceptance of the updated Terms.
These Terms are governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Cairo, Egypt.
Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Systerra regarding the App.
Severability. If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary and the remaining provisions will continue in full force and effect.
No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
For any questions about these Terms, contact us at: