Systerra ERP
This Privacy Policy describes how Systerra (“we,” “us,” or “our”) collects, uses, and handles data when you install and use the Systerra Shopify Connector (the “App”). The App integrates your Shopify store with the Systerra ERP platform to synchronize product, order, and customer data.
By installing the App, you agree to the practices described in this policy. If you do not agree, please uninstall the App and contact us to request deletion of your data.
When you connect your Shopify store, the App accesses the following data through the Shopify API using only the permissions required for the integration to function:
Products
Title, description, vendor, product type, tags, status, price, compare-at price, SKU, barcode, weight, variant options (e.g., size, color), and product images. Used to create and maintain item records in the Systerra inventory module.
Orders
Order number, line items, quantities, unit prices, order status, financial status, fulfillment status, shipping address, billing address, discount codes, and the associated customer reference. Used to create sales order records in Systerra.
Customers
First name, last name, email address, phone number, and default shipping and billing addresses. We do not collect payment card details — these remain with Shopify's payment processing infrastructure.
The App pushes the following data from Systerra back to your Shopify store:
Inventory Levels
Available stock quantities per product variant, calculated in real time from Systerra's inventory module. This keeps your Shopify storefront accurate and prevents overselling. We do not push any customer, order, or financial data back to Shopify.
We do not use your data for advertising, profiling, or any purpose beyond operating the integration. The App does not use tracking cookies or third-party analytics tools.
We do not sell, rent, or share your data with third parties for marketing or advertising purposes. Data may be shared only in the following limited circumstances:
Data synced from your Shopify store is retained for as long as your Systerra account is active. When you close your account, we will delete all associated data within 30 days. When you uninstall the App, we will delete all associated Shopify store data within 30 days of receiving the shop/redact webhook from Shopify. To request earlier deletion, contact us at [email protected].
As required by Shopify's API Terms of Service, the App responds to the following mandatory GDPR webhooks:
Customer Data Request
customers/data_requestWhen a customer requests a copy of the data a merchant holds about them, we will provide a summary of the relevant customer record stored in Systerra within 30 days.
Customer Redact
customers/redactWhen a merchant requests deletion of a customer's personal data, we will remove that customer's record from Systerra within 30 days.
Shop Redact
shop/redactSent by Shopify 48 hours after a merchant uninstalls the App. We will delete all data associated with that store within 30 days.
To submit a data request directly, contact [email protected] with the subject line “Data Request.”
Under applicable data protection regulations, you have the right to:
To exercise any of these rights, contact [email protected]. We will respond within 30 days.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of the App after the effective date constitutes acceptance of the updated policy.
For any questions, data requests, or privacy concerns: